Shipping policy
Shipping Policy
Below is a draft shipping policy you can adapt and use for your website. Remember to replace the bracketed information with your specific details.
Shipping Policy
Thank you for shopping at 1Weave! We are dedicated to providing you with the best possible shipping experience. Please review our shipping policy below.
Order Processing Time
All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer the following shipping options for domestic orders:
•Standard Shipping: [Price] ([Number] business days)
•Expedited Shipping: [Price] ([Number] business days)
Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
We offer international shipping to the following countries: [List of Countries].
Shipping charges for your international order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Brand Name] is not responsible for these charges if they are applied and are your responsibility as the customer.
How to Check Order Status
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within [Number] days of receiving your shipping confirmation email, please contact us at [Your Email Address] with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes
[Your policy on shipping to P.O. boxes - e.g., "We do not ship to P.O. boxes."]
Refunds, Returns, and Exchanges
We accept returns up to [Number] days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at [Your Email Address] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at [Your Email Address].
What to include (tailored for home‑based handbag shipping)
Use this checklist to make your policy clear and customer‑friendly:
1.Processing times
•State a realistic window you can consistently meet from home. Typical: 1–2 business days.
•Add a daily order cutoff time (e.g., orders after 12pm ET ship the next business day).
•Note exceptions: peak seasons, holidays, weather events.
1.Shipping services and timelines
•Call out your primary carrier and services (for 1 lb handbags, USPS Ground Advantage or Priority Mail are common; UPS Ground as backup if helpful).
•Give conservative delivery ranges (e.g., Ground Advantage 2–5 business days; Priority 1–3 business days) and clarify these are estimates once in carrier’s possession.
1.Rates strategy
•Pick one approach and stick to it: flat rate (e.g., $5.95), real‑time calculated rates, or free shipping threshold (e.g., free over $75).
•If offering expedited options, list the surcharge (e.g., Priority $9.95) and note non‑refundable shipping fees.
1.Coverage area
•Start with domestic U.S. only if that’s your plan. Add AK/HI/PR nuances and P.O. Box handling (USPS only) if applicable.
•If you intend to ship internationally later, keep a placeholder explaining duties/taxes are buyer‑paid and delivery windows vary.
1.Tracking and delivery
•State that every order receives tracking via email/SMS and where customers can track shipments.
•Clarify signature requirements (usually “no signature required” by default) and how to request signature on high‑value orders.
1.Address issues & lost/stolen packages
•Explain how you handle address changes (contact within X hours before fulfillment) and returned/undeliverable mail.
•Provide a simple lost/stolen workflow: customer contacts you within X days of carrier mark, you open an inquiry/claim, and next steps.
1.Packaging & sustainability
•Mention protective packing and any eco‑friendly materials (recycled boxes, paper void fill, minimal plastic). This supports your brand story.
1.Returns & exchanges cross‑link
•Your shipping policy should reference (not duplicate) your return/exchange policy and where to find it.
1.Preorders/backorders (if you use them)
•State that the order ships when all items are in stock, or clarify split‑ship rules and costs.
1.Local pickup/delivery
•If you don’t offer local pickup from home, say so clearly. If you do (appointment‑only), outline how it works and safety considerations.
Recommended starter policy for a home‑based handbag brand (you can copy/adapt)
Below is a filled‑in example you can adapt. A fully formatted version for your site is provided separately in 1Weave_Shipping_Policy_Draft.md.
— Shipping Policy
Order Processing
•Orders ship within 1–2 business days, Monday–Friday, excluding holidays. Orders placed after 12pm ET ship the next business day.
Shipping Options & Rates (U.S.)
•Standard (USPS Ground Advantage): $5.95, est. 2–5 business days.
•Expedited (USPS Priority Mail): $9.95, est. 1–3 business days.
•Free Standard Shipping on orders $75+ (after discounts, before tax). Expedited options remain paid.
Order Tracking
•You’ll receive a tracking email when your order ships. Please allow up to 48 hours for tracking to update.
P.O. Boxes / APO/FPO
•We ship to P.O. Boxes and APO/FPO via USPS. Delivery windows may be longer.
Address Changes
•If you need to change the shipping address, contact us at [your email] within 2 hours of placing the order. Once fulfilled, we can’t reroute packages.
Lost / Stolen Packages
•If tracking shows “delivered” but you can’t locate the package, please check with household members and neighbors, then contact us within 7 days. We’ll open a carrier inquiry and support next steps. Please note shipping fees are non‑refundable.
Packaging & Sustainability
•We pack with care using recyclable mailers/boxes and paper‑based cushioning whenever possible.
International Shipping
•Currently U.S. only. Interested in international delivery? Contact us at [your email].
Returns & Exchanges
•Please visit our Returns Policy at [link] for details. —
